Imagine how many times that expression is heard every day. It likely conjures up images of a Swish Viennese Cafè but the truth is vending machine technology has advanced significantly to include coffee and a myriad of other snack options. In the U.S. alone the vending machine business is a $7 billion industry with more than 5 million machines and forecasters suggest by the end of the year there will be more than 53 million machines globally.
The same machine that dispenses coffee can dispense soft drinks, water, candy bars, chips and other snacks. In the past the items vending machines actually did dispense was hit and miss based on what was actually available, if you had the right coins and if they were actually accepted by the tin box in front of you. In those distant days you probably thought – who on earth manages these vending machines, why don’t they ever work, why don’t they have what I want and when is the service technician coming?